How To Effectively Implement New Technology In Your Business

There are some fantastic new technologies available to businesses including Cloud Computing, Mobility and Unified Communications that can help you reduce costs, streamline process and provide increased flexibility.

However, unless you have a clear understanding of your business processes, can integrate your solution with other systems, and have true staff buy-in, there is a great risk that your new technology could become an expensive and ineffective tool.

We’ve put together some critical tips on how to effectively implement new technology in your business.

1. Define your business processes

Before implementing a new IT system it is crucial to map out the Information flow and truly understand your business process. A big mistake some companies make is to pick their technology solution before understand their requirements.

If you’re unsure where to start there is lots of helpful information online to walk you through defining your business process.

Read more about How To Define Your Business Processes

2. Avoid Fragmented Solutions

What information needs to be passed seamlessly between systems? It is essential that your technical systems to talk to each other.

For instance, if your business runs CRM, ERP and scheduling systems that aren’t integrated and all updates between systems are processed manually, you are missing out on the true benefits of such technology. Effective end-point solutions require a single source of truth.

3. Understand Your Staff

It’s amazing how many businesses implement an IT system that they are think is going to be wonderful, however, when it’s implemented no-one uses it.

If you haven’t determined staff skills levels and requirements, tested it on the right staff, or haven’t trained the staff properly, chances are you will expend time, money and effort on a system that is, at best, underutilized.

Start by asking simple questions:

What generation is your staff? Are they ‘digital native’ millennials for whom technology comes naturally, or are they baby boomers who have used paper-based communications for the majority of their work life, and are resistant or scared of new technology?

Who do you think is the most resistant to change, and how can you guide them through new technology?

4. Choose the right IT company

Find an experienced and trustworthy IT company who can build your IT Strategy and technology solutions, then guide you through the journey with your staff. This will give you the best chance to effectively implement new technology and solutions to grow and future-proof your business.

Read more about the five important considerations when choosing your IT company.

Read more about some of the Technology Trends that Can Help Future Proof your Business.

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About the author:

Picture of Ash Klemm

Ash Klemm

Ash has over 20 years of experience in sales and marketing. His journey from a casual salesperson at Chandlers to State Manager at a national IT distribution company, while battling health issues, including a double lung transplant in 2015, gave him the experience, know-how, tenacity, and marketing insight, to find solutions and help businesses grow. After spending several years in the ivory tower of state management, Ash missed the genuine connection of face to face meetings and helping make a difference to businesses in need. His authentic, conversational, and easy-going nature helps our customers feel at ease and shows them we are a brand to trust. Ash spends his days advocating for our customers to ensure they receive the best possible service in a timely fashion. Ash is also the in house chair builder. His curiosity and natural problem-solving ability make him the perfect first call for all our new customers to help determine what is wrong, how Surety IT can help and what the best solutions are moving forward.
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