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IT Support FAQs

Surety IT offers comprehensive IT support services for businesses to take the hassle and frustration out of managing your own day-to-day IT systems. This includes:

· Managed IT services We work with your existing IT team or as an alternative to your existing IT support team

· IT Helpdesk Our helpdesk services are a cost-effective way to deliver an expert, reliable IT helpdesk, that removes the hassle and risk of delivering your own IT

· IT Outsourcing Reliable and affordable outsourcing solutions tailored to your business. This can be anything from short-term IT support and sick or annual leave cover, to temporary CIO services.

Yes, we offer friendly and reliable remote IT help desk services so your business can access expert IT support without your staff leaving their desks.

Our expert IT support team members can provide on-site IT support when required.

Our IT support team are all based in Brisbane, so you will receive expert local IT support services for your business.

Our IT support services are tailored to each individual client so we can deliver the support you need at an affordable cost. We have managed services agreements with each client, which sets out the agreed scope, services, expectations and costs.

There are many benefits to outsourcing your IT support including:


· Reducing the stress and hassle of internal IT management

· Access to the latest technology

· Expert advice

· Cost reductions

· Fixed monthly cost

· Proactive management

We offer 24×7 support, 365 days a year so you can have peace of mind that IT support is available at all times for your business.

Our help desk team is available from 7am – 5pm Monday to Friday (AEST) excluding public holidays. We also offer chargeable on-call and 24 hour IT support.

We offer friendly and reliable remote IT support so your business can access expert IT support without your staff leaving their desks. This support can be accessed via phone, email and we can also access your computers remotely.

Remote IT support is support at a geographical distance (we provide you with support from our office rather than visiting your worksite). Remote IT support can be delivered over the phone, through email and live chat, and by technicians accessing your computer remotely.

Managed IT Support is a service delivered by an IT company to remotely manage client IT systems and Infrastructure. Managed IT support gives businesses the opportunity to access skilled IT support, receive expert IT services, and access the latest technology without having to manage this in-house.

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