About Surety IT

We Don’t Just Fix IT Issues.
We Build Confidence.

From a single office in Brisbane to a national presence, we’ve grown by doing one thing differently: treating technology as a partnership, not a transaction.

Surety IT Brisbane History

Our History

Connecting People, Not Just Devices.

Launched in Brisbane in 2001, Surety IT was acquired by Jason McKenzie in 2009. Jason saw a flaw in the industry: too many IT companies were acting as “break/fix” mechanics, rather than business advisors.

Recognising the need for truly customer-focussed support, we developed a methodology that puts strategy first. We don’t just ask “what’s broken?”—we ask “where is your business going?”

Today, with over 20 experienced staff across Brisbane, Sydney, and Melbourne, we support customers from Dubbo to the CBD. Whether you are an agriculture business or an accounting practice, we are the partner that sits on your side of the table.

The People Behind The Tech

Meet The Leadership

Managing Director

Jason McKenzie

The glue that keeps the business together. With a background in Queensland Leaders, Jason is a strategic thinker passionate about delivering 100% on business outcomes.

Known as: “The Negotiator.” Cars, TVs, caravans—if it has a price tag, Jason can get a better deal on it.
Business Development

Ash Klemm

With 20+ years experience, Ash brings tenacity and insight. A double lung transplant survivor (2015), he knows the value of resilience and genuine human connection.

Known as: The in-house chair builder and the first person you call when you need a problem solved fast.
Business Systems Manager

Tim Moses

The technical anchor. Tim ensures jobs are completed on time and is the master of resourceful problem solving. He bridges the gap between complex tech and client needs.

Known as: The man who single-handedly kept the ‘Mother’ energy drink company in business during his Masters.
Customer Support Manager

Caroline Hayden

Our customer service champion. Caroline is the critical link between clients and our tech team, ensuring you never feel like “just a ticket number.”

Known as: A die-hard Brisbane Heat fan found at most matches when not coordinating your equipment orders.

The Surety Solutions Path

We don’t guess. We follow a proven 5-step methodology to ensure success.

01
Understand
We listen. We deep-dive into your business goals, challenges, and frustrations before we touch a single cable.
02
Plan
We design a jargon-free IT Roadmap. You get a clear proposal written in plain English, not technical code.
03
Build
We implement the solution collaboratively. We train your staff and ensure the transition is painless.
04
Maintain
We launch proactive monitoring. We fix issues before you know they exist and provide fast helpdesk support.
05
Enhance
We don’t set and forget. We meet quarterly to review, refine, and ensure your tech scales with your growth.

Honest Advice

We pride ourselves on openness. We will tell you what you need to hear, not just what you want to hear, even if it doesn’t profit us.

First Time Right

We hate band-aid solutions. We identify the root cause and fix it properly the first time, so you can stop calling us and start working.

It’s A Partnership

We aren’t a vendor; we are your IT department. We want to be with you for the long haul, helping your business evolve.

Best Practice

We don’t cut corners on security. We use enterprise-grade tools and industry standards (Essential 8) to keep you safe.

Award Winning

Recognised by the CRN Impact Awards for our work with Chesterfield Australia. We deliver big results for real businesses.

Custom Strategy

No cookie-cutter plans. Every roadmap is tailored specifically to your budget, your industry, and your 3-year goals.

CRN Impact Award Winner 2017
“Working Together”
MSP Mentor 501 Ranked Top 20 in
Asia, Aus & NZ
BSCN Sector Specialist IT
ARN ICT Awards Finalist
8 Years Running

Ready for a different kind of IT company?

Let’s start with a conversation, not a sales pitch.

Meet The Team