Privacy Policy

Surety IT (“we”, “us”, or “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

1. What Personal Information Do We Collect?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Names
• Business names and job titles
• Email addresses
• Phone numbers
• IP addresses and technical data regarding your connection to our website

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website (www.suretyit.com.au), from your website, from media and publications, from other publicly available sources, and from third parties.

2. How We Collect Your Information

We collect information in two main ways:

• Information you provide to us: When you fill out a contact form, request an audit, sign up for a newsletter, or engage our services as a client.
• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns via Google Analytics and cookies.

3. Why We Collect Your Personal Information

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Specifically, we use data to:

• Respond to technical support tickets and sales enquiries.
• Provide IT advisory, project management, and security services.
• Process payments and manage accounts.
• Send newsletters or updates about security threats (you may unsubscribe from our mailing/marketing lists at any time).

4. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure (e.g., procurement of hardware/software licenses from vendors like Microsoft or Sophos).
• Where required or authorised by law.

5. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

As an IT security company, we employ enterprise-grade security measures including firewalls, encryption, Multi-Factor Authentication (MFA), and secure data centres to protect your data. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

6. Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Surety IT will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

7. Policy Updates

This Policy may change from time to time and is available on our website.

8. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Surety IT
9/481 Logan Rd, Greenslopes QLD 4120
Email: info@suretyit.com.au
Phone: 1300 478 738