The IT Department You Wish
You Hired Years Ago.
Stop dealing with slow computers, “Band-Aid” fixes, and surprise invoices. We provide enterprise-grade IT support for a flat monthly fee.
Take Our Free IT Health Audit- You only call when things break (Downtime).
- Unpredictable bills every month.
- “Band-Aid” fixes that don’t solve the root cause.
- Slow response times & “Tech-Speak.”
- Proactive monitoring (We fix it before it breaks).
- Flat-rate monthly fee (Easy budgeting).
- Strategic vCIO planning for growth.
- 60-Minute Response Guarantee.
Unlimited Helpdesk
Brisbane-based support for your entire team. Whether it’s a password reset or a server crash, we handle it all for one fixed fee.
Cyber Security Suite
We don’t just install antivirus. We deploy a multi-layered security stack aligned with the Essential 8 to lock out ransomware.
24/7 Monitoring
Our systems watch your network while you sleep. We detect and kill bugs, glitches, and threats before you even open the office.
Strategic vCIO
Quarterly strategy meetings to plan your budget, hardware upgrades, and software licenses so you never face a “surprise” bill.
Backup & Disaster Recovery
Immutable backups that actually work. If the worst happens, we can restore your data and get you operational in minutes, not days.
Onsite Support
We aren’t a call centre in another country. Our technicians are on the road in Brisbane every day, ready to visit your office when needed.
The Benefits of
Managed IT Services
Stop Bleeding Cash
Our managed IT packages start from $85 per user. Opting for external IT support over an in-house team offers substantial cost savings through reduced overheads and predictable monthly fees.
Investing in managed IT services makes budgeting simple and eliminates unforeseen IT expenditures.
Kill Dead Time
Managed Service Providers significantly reduce the workload on your staff. We handle all IT-related tasks, freeing up your team to focus on what they do best.
The streamlined approach provided by MSPs not only boosts the efficiency of your operations but also fosters a more productive environment.
Access Enterprise Talent
There’s over 20 years of IT experience behind our services. We stay updated with the latest trends, offering a level of expertise that surpasses in-house teams.
Having access to our IT expertise ensures your business benefits from the most advanced technological solutions to future-proof your business.
Never Hear “It’s Down” Again
Your business benefits from reliable IT Services that are unaffected by day-to-day changes in staff. With a dedicated team, Surety IT guarantees your IT needs are always met.
This ensures your IT systems remain functional at all times, reducing costs associated with downtime.
Sleep-At-Night Security
There are more than 1,100 data breaches reported in Australia every year. Each breach costs an estimated $3.35 million. With advanced cyber security measures, your business is shielded from these threats.
Our experts continuously update and improve defences, so we can get ahead of threats before they damage your business.
Do Your Actual Job
Outsourcing IT support to an MSP enables your business to concentrate on its fundamental activities. This shift enhances strategic planning and drives growth.
Through our IT Support in Brisbane, it allows you to focus on what you do best, so you can grow your business faster.
How We Work
Everything we do is built around your needs as a business. With a highly experienced team and flexible service packages, our solutions are second to none.
Understand Your Business
We take the time to really understand your business. We want to hear all about your plans for the future so we can include only the services you actually need.
Plan Your Solutions
Once we know where you’re headed, we develop a roadmap that ensures we’re always working towards your goals. We cut out things that don’t support your vision.
Maintain & Monitor
We’re always maintaining and monitoring our managed IT services in Brisbane. This helps us figure out what’s working and whether there’s anything we can do to improve.
Enhance & Evolve
The Surety team is always ready to enhance our service offering. Our solutions are constantly updated to make sure you get the best service possible.
Cost-Effective Managed IT Services Designed for Growing Businesses
Your business is always on the move. You’ve got big plans, and reaching those goals is no small feat. That’s why Surety IT provides fast and reliable Managed IT services in Brisbane that take the hassle out of growing your business.
Running a business is one of the most demanding things you’ll ever do. When there are a thousand things on your plate, the last thing you need to worry about is your IT infrastructure. But those IT systems are some of the most important parts of your business, so someone has to look after them.
That’s where our managed IT services come in! We remove the hassle of managing, maintaining and upgrading your IT systems. That frees up your time and resources, so you can focus on growing your team while Surety IT handles the gritty details.
What Our Clients Say
“SuretyIT have been a pleasure to work with, their professionalism and care is unmatched… They have guided us on our Cyber Security journey to ensure our firm is secure and can operate safely.”
“We have been with Surety IT for 7+ years. They continue to offer excellent IT support. They are quick to respond, always follow through and are very easy to deal with.”
“Any emergency needs are always met with great speed and exceptional service delivery. This is not your normal IT company… Highly Recommend Surety to any SME.”
“I have been dealing with Surety now for 8 months… their response time to help-desk calls is quick and outcomes are reached in timely manner. Definitely recommend their services.”
“Surety IT provided an excellent service to my business. I couldn’t do without them… as a business owner I know they are always giving me honest, best practice advice.”
FAQs About Our Managed IT Services
What is managed IT services?
Managed IT services allow you to partner with an expert team—like Surety IT—to handle your technology infrastructure. Instead of the cost and headache of hiring internal staff, you outsource your IT management to us.
We become your dedicated IT department, taking full responsibility for your day-to-day support, security, and long-term strategy for a predictable monthly fee.
Why invest in managed IT services?
Investing in managed IT services allows Brisbane businesses to take advantage of expert help at a fixed, affordable rate. Managed IT service providers like Surety IT have access to industry experts that small and medium businesses don’t. That means we can provide flexible, scalable managed IT support packages.
What are the benefits of managed IT services?
Surety IT provides managed IT services Brisbane wide to businesses of all sizes across south east Queensland. Your plan can be tailored to suit your budget and the needs of your business. We provide expert advice, 24/7 support and leading solutions that allow your business to focus on what it does best.
Who is managed IT services suitable for?
Surety IT provides managed IT services to businesses of all sizes in Brisbane. We work as an extension of your team, and that means we tailor our IT managed support packages to suit your needs. Whether you are a small company looking for ongoing help, or a multinational business with a large local presence, Surety IT can help.
How to select the right managed IT services provider?
Not all managed IT services are created equal. The best service provider for your business is the one that works closely with you and delivers services that focus on your goals. It’s also a good idea to make sure your Customer Relationship Manager understands your business as they’ll be in charge of directing the services you receive.
Ready to stop worrying about IT?
Get the support, security, and speed your business deserves.
Take Our Free IT Health Audit