Cloud Based Phone System
Tailored Microsoft Teams Calling Solutions
Manage all of your calls, conferencing and collaboration needs with a Microsoft Teams Calling solutions, tailored to your business needs and budget.
What Is Microsoft Teams Calling
Microsoft Teams Calling is a cloud-based phone system designed to be integrated with an Office 365 Enterprise plan. It enables you to integrate with or replace your entire business phone system with a managed cloud service.
It will transform how you work by unifying calling, chat, meetings, calendar and email for an all-in-one solution with Microsoft Teams VOIP phones and custom call plans.
You can enjoy full directory integration through your desk phone, mobile and computer, while retaining all of your usual phone system functions including auto attendants, call forwarding, music on hold, voicemail, hold and retrieve, and call queues with Surety IT’s Microsoft Teams Calling Management.
Benefits of the Microsoft Teams Phone System
- One central communication platform - Integrates your phone system with your contacts, instant messaging, calendar, email and presence
- Consistent experience wherever you are on whatever device you are using
- Highly flexible and scalable solutions
- Reduce support time and costs
- Easy to use
- Easy to learn
- Easy budgeting
- Get started fast
- Keep your existing phone number
Surety IT can recommend the best solution to suit your business needs. Contact Us to find out more or view our Microsoft Teams Phone System options.
Microsoft Teams Phone System Key Features
- Auto-attendant
- Call queues
- Music on hold
- Call answer/initiate
- Call forwarding
- Group pickup and forward
- Call transfer
- Transfer to voicemail
- Call park and retrieve
- Device switching
- Shared line appearance
- Presence-based call routing
- Integrated dial pad
- Federated calling
- Make and receive video calls
- Voicemail
- Secondary ringer
- Distinctive ring alerts
- Call phone number from search
- Busy on busy
- Call blocking
- Common area phones
- Media bypass support
- Use your existing numbers
- Simplified management
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Multi-platform – desk-phone, soft-phone, mobile, conferencing
Tailored Microsoft Teams Calling Options
Surety IT will analyse your requirements and tailor a Telstra Microsoft Teams Calling solution tailored to your business needs and budget.
Choose from:
1: Replace your existing PABX or VOIP solution
2. Incorporate into your current infrastructure
Option One: Replace your existing PABX or VOIP solution
Completely replace your existing PABX or VOIP solution including SIP trunks with a Microsoft Teams Calling solution.
Requirements for Each User
Licencing: Office 365 Enterprise subscription
• Office 365 E5 or
• Office 365 E1/E3 with Phone System Add-on
Telstra calling for Office 365
• Suitable calling plan
Hardware
View Microsoft list of recommended hardware including desk phones, room systems and conference phones. Note: some advanced VOIP phone system features are not available with Teams Calling as yet.
Option Two: Incorporate into your current infrastructure
Incorporate Microsoft Teams Calling into your existing PABX or VOIP infrastructure.
Requirements for Each User
Licencing: Office 365 Enterprise subscription
• Office 365 E5 or
• Office 365 E1/E3 with Phone System Add-on
Microsoft Direct Routing
• Customer PSTN provider
- Customer SIP trunks
- 3rd party PBX (optional)
- Certified Session Border Controller (SBC)
Hardware
View Microsoft list of recommended hardware including desk phones, room systems and conference phones. Customers can use existing hardware but will not get advanced features.
*The SBC connects Voice Trunks and the PSTN provider to the Microsoft Phone System via Direct Routing. The SBC can also connect to third-party telephony entities, such as PBXs, Analog Telephony Adapters, and so on. The SBC can either be a physical device, virtual appliance deployed in customer’s private cloud or virtual appliance deployed in Azure.
Option Three: Mix of Teams Calling plans and Direct Routing
A calling solution with a mix of Microsoft Teams Calling plans and Direct Routing.
Requirements for Each User
Licencing: Office 365 Enterprise subscription
• Office 365 E5 or
• Office 365 E1/E3 with Phone System Add-on
Hardware
View Microsoft list of recommended hardware including desk phones, room systems and conference phones.
Telstra Calling for Office 365
- Suitable calling plan
Microsoft Direct Routing
- Customer PSTN provider
- Customer SIP trunks
- 3rd party PBX (optional)
- Certified Session Border Controller (SBC)
Option Four: Advanced VOIP phone system
Microsoft Teams Calling solution with advanced VOIP phone system features.
Requirements for Each User
Licencing: Office 365 Enterprise subscription
• Office 365 E5 or
• Office 365 E1/E3 with Phone System Add-on
Surety Teams Call Premium
- Surety provided PSTN provider
- User Call Plans
- Advanced PBX functionality
Hardware
View Microsoft list of recommended hardware including desk phones, room systems and conference phones.
Option Five: SIP charging rather than by user
Microsoft Teams Calling solution with SIP charging rather than by user.
Requirements for Each User
Licencing: Office 365 Enterprise subscription
• Office 365 E5 or
• Office 365 E1/E3 with Phone System Add-on
Surety Teams Call Standard
- Surety provided PSTN provider
- SIP Call Plan
Hardware
View Microsoft list of recommended hardware including desk phones, room systems and conference phones.
Why Choose Surety IT for Microsoft Teams Phone System?
We work closely with clients to understand business needs and develop tailored support and solutions.
- Tailored Solutions
- Business Focussed
- Best Practise
- Support Your Team
- Ongoing Partnership
- Award-Winning Agency
- Customised Strategy
- 24 x 7 Support
Find Out More About Microsoft Teams Phone System
Take the frustration out of your current IT! Contact Surety IT today to find out how we can help you get the best from your IT.
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