Brisbane’s Leading Managed IT Service Provider
Stop Letting IT Problems Hurt Your Business.
Start Getting the Performance You Pay For.
Every minute of downtime is a direct cost to your bottom line. We stop the waste with Managed IT Support backed by a 60-minute response guarantee—ensuring your technology drives profit instead of draining it.
⬇ Get The Free IT Health ChecklistTake the assessment online.
The 3 Anchors Dragging Down Your Efficiency.
Bad IT isn’t just annoying—it’s expensive. Most businesses tolerate these three hidden costs without realising how much they are bleeding from the bottom line.
The “Wage Burn”
Every minute your staff waits for a slow computer or a reboot is money wasted. It forces your high-paid experts to do zero-value troubleshooting instead of their actual job.
Staff Frustration
When IT fails, your team feels unsupported. This “Tech Rage” leads to burnout and higher turnover as staff tire of fighting their own tools to get work done.
No Strategic Plan
Without a vCIO, you are just reacting to problems, not planning for growth. You end up buying tech twice because the first solution wasn’t scalable.
Stop Tolerating Friction.
Start Demanding Performance.
Your technology should propel your business forward, not hold it back. We replace daily frustrations with seamless workflows, ensuring your team has the tools they need to win.
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Eliminate Technical Bottlenecks
We optimise your network and systems to remove the lag that slows your team down. Faster systems mean happier staff and higher output.
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Defend What You’ve Built
We apply the same Enterprise-Grade security standards used by the QRL to your business. Protect your data, your clients, and your hard-earned reputation.
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Strategic vCIO Guidance
We don’t just fix today’s problems; we plan for tomorrow’s growth. We act as your strategic IT and technology partner, ensuring your systems scales effortlessly as you expand.
Specialised Expertise for
Complex Industries.
Legal & Finance
We secure sensitive client data and streamline document management, meeting strict compliance standards.
Manufacturing
Minimise production downtime. We support ERP systems, CAD workstations, and shop-floor networks.
Agriculture & Rural
Connecting the paddock to the office. We support remote connectivity, ag-tech integration, and rugged on-site systems.
Non-Profit
Strategic IT planning that respects budgets while maximising impact (like our work with QRL).
Construction
From the office to the job site. We ensure your project data is accessible, synced, and backed up anywhere.
Everything You Need.
Nothing You Don’t.
Managed IT Support
Unlimited remote and onsite support for a flat monthly fee. We handle the helpdesk so your staff stop googling errors and start working.
Cyber Security
Advanced threat protection aligned with the Essential 8. We deploy multi-layered defence strategies to lock out ransomware and hackers.
Cloud Solutions
Secure migration and management for Microsoft 365 and Azure. Access your data from anywhere, securely and without lag.
Strategic vCIO
We don’t just fix computers; we plan your future. Get clear budgets, roadmaps, and advice to help you scale without tech growing pains.
Backup & Recovery
Bulletproof backups that actually work when you need them. We ensure your data is redundant, encrypted, and recoverable in minutes.
VoIP & Teams
Modernise your phone system with Microsoft Teams calling. Seamless communication whether you are in the Greenslopes office or working from home.
Tailored Solutions. Real Impact.
We partner with Brisbane businesses to deliver tailored solutions. From Cyber Security to Cloud Hosting, we provide the specific services you need to stabilise, protect, and grow.
1. Managed IT Support
We take care of managing your IT systems from day to day with proactive management and 24×7 support, allowing you to focus on running your business.
- Managed Service Desk
- 24×7 Monitoring & Support
- Reliable Business Internet
- Support For Your Team
- Unlimited Remote & Onsite
- Rapid Issue Resolution
2. Cyber Security & Backup
Protect your business from data destruction. We implement Best Practice Cyber Security and robust backup systems to ensure your critical data is never lost.
- Cyber Security Solutions
- Disaster Recovery Planning
- Data Protection Systems
- Best Practice Standards
- Threat Detection
- Risk Management
3. Cloud & Strategy
Transform the way you work with a tailored cloud hosting solution. We design systems that streamline your processes and power the future of your business.
- Cloud Hosted Services
- Customised Strategy
- Award Winning Agency
- Ongoing Partnership
- Business Focussed Solutions
- Tailored Solutions
Stop Paying for Downtime.
Traditional IT support models are broken. They profit when you have problems. We flipped the model: we only profit when your systems are running perfectly.
Traditional “Break/Fix”
- Response Time 4+ Hours Avg.
- Billing Model Hourly / Unpredictable
- Relationship Transactional
- Resolution Quality Recurring Glitches
- Advice Sales Driven
- Strategy Ad-Hoc / None
- Implementation Quick Fixes
- Security Basic Antivirus
- Reputation Generic Provider
The Surety Standard
- Response Time 60-Minute Guarantee
- Billing Model Flat Monthly Rate
- Relationship Ongoing Partnership
- Resolution Quality First Time Right
- Advice Honest & Genuine
- Strategy Customised Strategy
- Implementation Best Practice Solutions
- Security Essential 8 Alignment
- Reputation Award Winning Agency
Is your current provider ticking all the boxes?
If you saw more red crosses than green ticks above, it’s time for a change. Take our interactive health check to see exactly where your business stands.
Switching providers doesn’t mean downtime.
We know that fear of disruption stops businesses from getting the support they deserve. That’s why we developed a “Zero-Friction” onboarding process that happens in the background.
The Deep-Dive Audit
We start with a comprehensive audit of your current infrastructure, security, and hardware. We identify risks before we touch a single cable.
Strategic Roadmap
We present a tailored transition plan. You see exactly what we will do, when we will do it, and how we will improve your systems from Day 1.
The Silent Switch
Once you’ve notified them, we take over the heavy lifting. We liaise directly with your old provider for the technical handover, ensuring a seamless transfer.
Performance Live
Go live. Your team gets instant access to our local Service Desk, and we begin the process of stabilising and optimising your environment.
Business First.
Technology Second.
Launched in Brisbane in 2001 and led by Jason McKenzie, Surety IT was built on a simple observation: too many IT providers are obsessed with “fixing computers” but fail to understand the business behind the screen.
We shifted the focus. We don’t just patch servers; we build strategies. We work closely with you to understand your unique challenges—whether you’re an agriculture business in Dubbo or an accounting practice in Brisbane—and deliver solutions that drive growth, not just uptime.
“We deliver honest advice that makes sense. Our aim is to become your long-term partner, helping your business evolve, not just keeping the lights on.”
No Robots.
No Call Centres.
Just Brisbane Locals.
When you call us, you don’t get a script-reader in a different time zone. You get a qualified Surety IT technician right here in Brisbane, ready to solve your problem.
Phone Support
1300 478 738Head Office
9/481 Logan Rd,Greenslopes QLD 4120
Owned & Operated
One Decision Separates You From Elite Performance.
You’ve seen the data. You know we guarantee a 60-minute response. The only question left is: Why haven't you called yet?
Every day you stick with your current provider is a choice to accept mediocrity. It’s a choice to risk downtime, security breaches, and lost revenue.
"Don't look back in 6 months wishing you had switched sooner. The cost of inaction is higher than you think."
The Official IT Support Teamof Queensland Rugby League.
What Brisbane Leaders Say.
"Any emergency needs are always met with great speed and exceptional service delivery. This is not your normal IT company. All of their staff have an intimate knowledge of my business... Highly Recommend Surety to any SME."
"SuretyIT have been a pleasure to work with... They have guided us on our Cyber Security journey to ensure our firm is secure and can operate safely. Also conducting free Cyber Security training for all Staff."
"We have been with Surety IT for 7+ years. They continue to offer excellent IT support. They are quick to respond, always follow through and are very easy to deal with. I would highly recommend Surety IT."
You've Got Questions.
We have Answers.
What does "Managed IT Support" actually include?
Unlike the old "break/fix" model where you pay hourly when things go wrong, Managed IT Support is a proactive partnership. For a fixed monthly fee, Surety IT takes full responsibility for your technology. This includes 24/7 monitoring, unlimited remote and onsite support, cyber security management, patch updates, and strategic vCIO planning. We stop problems before they disrupt your business.
Do you provide onsite IT support in Brisbane?
Absolutely. We are a proud local business based in Greenslopes, Queensland. While we resolve many issues remotely for speed, our technicians are on the road every day providing onsite IT support to businesses across Brisbane and the Gold Coast. You will see familiar faces, not just hear voices on a phone.
How difficult is it to switch IT providers?
It is much easier than you think. We handle the entire "Silent Switch" process for you. Once you notify your current provider, our team liaises directly with them to handle the technical handover, passwords, and documentation. We perform the migration in the background to ensure you experience zero downtime during the transition.
How does your 60-Minute Response Guarantee work?
We take response time seriously. If you log a critical issue, we guarantee a qualified technician will start working on your ticket within 60 minutes. Our current average response time is under 15 minutes. We don't just acknowledge the ticket; we start fixing it.
Do you help with Cyber Security and the Essential 8?
Yes. Cyber Security is a core pillar of our service. We don't just install antivirus; we implement a multi-layered security stack designed to align with the Australian Government's Essential 8 framework. This includes Multi-Factor Authentication (MFA), regular backups, threat detection, and staff training to protect your business data.
Why does Queensland Rugby League partner with Surety IT?
Elite sports organisations require elite performance. The QRL chose Surety IT because they cannot afford downtime, whether it's on game day or in the office. We apply the same high-performance standards to your business that we apply to one of Queensland's largest sporting organisations.
We have an internal IT person. Do you offer Co-Managed IT?
Yes, we do. We don't have to replace your current IT manager; we can support them. Our Co-Managed IT services allow your internal staff to focus on strategic projects while we handle the heavy lifting of backend maintenance, security monitoring, and helpdesk overflow. We become an extension of your team.
Can you manage our migration to Microsoft 365 or Azure?
Yes. As a Microsoft Partner, we specialise in seamless Cloud Migrations. Whether you are moving email to Microsoft 365, shifting servers to Azure, or setting up SharePoint, we ensure the data transfer is secure and your team is trained on the new system.
What happens if we get hit by Ransomware?
We implement a robust Disaster Recovery plan for every client. This includes immutable backups that cannot be encrypted by ransomware. In the event of an attack, we can quickly isolate the threat and restore your data from a clean backup point, minimising downtime and data loss.