What is Microsoft Teams Calling and Why Your Business Needs It

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Close up of mobile phone using microsft teams

Digital technology has opened up a world of new internet and cloud-based communication channels for Australian businesses. From live chat and emails to social media messaging and chatbots. Many companies rely on these cloud-based solutions.

The COVID-19 pandemic made it painfully apparent that non-cloud-based systems can be detrimental to a businesses’ productivity and profits when requiring employees to work remotely.

Despite implementing these new-age communication channels, phone systems are still the lifeblood of many businesses. They offer immediate access to clients, customers, suppliers and, of course, internal employees.

Whether your growing business needs to expand its phone system, or you already use Microsoft Teams and Office 365 and want to unify your communications, we explain Microsoft Teams Calling and why your business needs it.

Microsoft Teams Calling Explained

Microsoft Teams Calling is a cloud-based PBX solution intended to be integrated with an Office 365 Enterprise plan. You use Teams Calling the same way you’d use a traditional phone system. However, it is designed to integrate with or replace your entire business phone system with a managed cloud service.

It will transform how you work by unifying calling, chat, meetings, calendar and email for an all-in-one solution.

You can enjoy full directory integration through your desk phone, mobile and computer, while retaining all of your usual phone system functions including auto attendants, call forwarding, music on hold, voicemail, hold and retrieve, and call queues.

Microsoft Teams Calling Features

Microsoft Teams Calling phone features include:

  • Call answering and call initiation by name and number with integrated dial pad
  • Call holding and retrieval
  • Call forwarding and simultaneous ringing
  • Cloud Voice mail
  • Auto attendant
  • Conference calls
  • Queueing
  • Call history
  • On-hold music
  • Emergency calling

View a more extensive list of Teams Calling features.

Why Your Business Needs Teams Calling

Teams Calling provides many business benefits including:

Unify Your Communications

Microsoft Teams is fully integrated. Add Teams Calling to your current Microsoft solutions. You’ll have one central communication platform that integrates your phone system with your contacts, instant messaging, calendar, email and presence.

It’s a seamless communication solution designed to work together so you won’t have compatibility issues. It will significantly enhance internal and external business communication.

Benefits of the Cloud

One of the most incredible benefits of using Microsoft Teams and Teams Calling is its cloud-based infrastructure. Providing you best practice technology that can be accessed from anywhere. Whether you have a marketing team attending a conference, your employees working remotely due to the pandemic, or you’re away on holidays but still need to be available. As long as you have internet, you have a phone system.

Unlike traditional PBX systems, Teams Calling is directed to the person, not the device, so long as they are logged in to their device, they can receive the call.

Flexible and Scalable

Your business calling can be designed around departments, or specific phone lines, depending on requirements. Some teams may only have access to internal phone calls. Plus you can enable domestic but block international calls for employees.

Teams Calling is also highly scalable, so it can grow and adapt as your business grows.

Cost-Effective Calling Plans

Microsoft offers cost effective call plans within the Teams Calling phone system. It’s also charged at a fixed monthly fee, making budgeting simple.

Easy to Learn and Easy to Use

Windows apps are based on the same or a similar framework, making it easier for your staff to adopt Teams Calling. It also means there is one central support point, whether you need help with emails, Teams Calling or Office. There is one knowledge base and a single point of contact for issues and questions.

Learn more about Microsoft Teams Calling

If you’d like to learn more about Microsoft Teams Calling and how it can transform your business, contact Surety IT today. We offer a wide range of Teams Calling plans, tailored to your needs and budget. We can also ensure a smooth business transition to your new Teams Calling solution.

Find out how we can help with your IT challenges.
Talk to us today 1300 478 738 or Email

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About the author:

Ash Klemm

Ash Klemm

Ash has over 20 years of experience in sales and marketing.His journey from a casual salesperson at Chandlers to State Manager at a national IT distribution company, while battling health issues, including a double lung transplant in 2015, gave him the experience, know-how, tenacity, and marketing insight, to find solutions and help businesses grow.After spending several years in the ivory tower of state management, Ash missed the genuine connection of face to face meetings and helping make a difference to businesses in need.His authentic, conversational, and easy-going nature helps our customers feel at ease and shows them we are a brand to trust. Ash spends his days advocating for our customers to ensure they receive the best possible service in a timely fashion. Ash is also the in house chair builder.His curiosity and natural problem-solving ability make him the perfect first call for all our new customers to help determine what is wrong, how Surety IT can help and what the best solutions are moving forward.
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